GRDF service design – LaetitiaBournazac

COMPANY

Mon espace grdf.fr

Mon espace grdf.fr is the private platform of grdf.fr, the unique gas distributor in France. He allows the customers (companies, local/regional authorities, & personal customers) to :

* Register their gas meter number to facilitate online meter reading.

*Visualize gaz consumption data.

*Take appointment for their installation for the new communicating meter and more.

*Manage their consumption bills

brief

Create a service design

Type

Web, tablet & mobile

Duration

Juin 2020 - Jan 2022

role

Research, conception, design, test & iterations

mon espace

Project overview

CONTEXT & method

1 - Ecosystem for the services & the users

blablabla

2 - Automate the process

blablabla

3 - The improvement of the differernt user journeys and ergonomics

An ergonomic audit was performed in December 2018 on mon espace grdf.fr. Many points of improvement were raised and need to be applied to screens & journeys. In addition, user feedbacks also allows us to consider many areas of improvement to optimize their experience within.

An ergonomic audit was performed in December 2018 on mon espace grdf.fr. Many points of improvement were raised and need to be applied to screens & journeys. In addition, user feedbacks also allows us to consider many areas of improvement to optimize their experience within.

Peel off

Analyze data & satisfaction

In order to understand the usage and the blocking points of the journey, I analyzed the usage data of the site currently in production.

Key learnings:
*The main target of the site is the private individual who owns a gas meter.

*The user uses the website mainly on the web.

*Few users accredit their meter numbers on the site.

*A lot of abandonments are from the login and account creation process.

Meet & Understand

interview &
persona

blablablabla création de prototocles par profils, prise de rendez-vous, interviews. Afin créer les personas

blablablabla création de prototocles par profils, prise de rendez-vous, interviews. Afin créer les personas

blablablabla création de prototocles par profils, prise de rendez-vous, interviews. Afin créer les personas

Construct

Building the eco-system

blanblablabla expliquer exprérience maps

Create

user flow

blablabla expliquer les logigrammes et wireflows

Key journeys, & features

co-create

wireframe

blablabla

design

Mock-ups & prototypes

Create

User test

blablabla expliquer les logigrammes et wireflows

other projects

Presage Territoires

from scratch Data visualisation

Skooli mockup for instagram